IT Field Technician

ROBO; United States; A distancia; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Parental Leave, Jury Duty Leave

Professional Development Assistance

Certification Bonus Program

Mileage Reimbursement

Descripción de la vacante

ROBO is seeking a Field Technician to deliver onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP. You will troubleshoot desktops, laptops, printers, Microsoft 365, and core business apps both onsite and remotely, with real-time documentation in the ticketing system.

This role is mostly work from home (about 80%), with travel to client sites in the Dallas/Southlake area about 20%.

Formación

• 2+ years of IT support experience preferred.
• Troubleshoot desktops, laptops and printers.
• Familiar with Microsoft 365, Windows and MacOS.
• Strong communication and customer service skills.
• Willingness to travel to client sites as needed.
• Follow processes and maintain accurate documentation.
• MSP experience is a plus.
• CompTIA A+ or Network+ certification (or pursuing) is a plus.

Responsabilidades

• Deliver onsite service, hardware deployment and remote ticket resolution.
• Troubleshoot issues across desktops, laptops, printers, M365 and core apps.
• Maintain accurate, real-time documentation in the ticketing system.
• Adjust priorities between onsite support, hardware prep and ticket work.
• Represent ROBO professionally at client sites.

Conocimientos

IT support experience

Microsoft 365

Windows & MacOS

Customer service

Travel willingness

Documentation accuracy

Descripción del empleo

About M3 Networks powered by ROBO:

ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for an opportunity to grow and thrive while solving technical challenges, we're your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary:

As a Field Technician at ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. When onsite, you'll install equipment, resolve issues, and represent ROBO with professionalism and confidence. You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in the ticketing system as work is performed. This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.

This job will require someone to work from their home office aproximately 80% of the time, and traveling to client sites in the Dallas/Southlake area the other 20% of the time.

• 2+ year of experience in IT support or a related role preferred
• Basic troubleshooting experience with desktops, laptops, and printers
• Familiarity with Microsoft 365, Windows operating systems and MacOS
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Willingness and ability to travel to client sites as needed
• Ability to follow processes and maintain accurate documentation
• Comfortable working both independently and as part of a team
• Experience working in an MSP environment is a plus
• CompTIA A+ or Network+ certification (or working toward) is a plus

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Parental Leave, Jury Duty Leave
• Professional Development Assistance
• Certification Bonus Program
• Mileage Reimbursement