IT Technician - Imaging, Repairs & Shipping

Colonial Group

Maryland

On-site

USD 40,000 - 55,000

Full time

48 hours ago

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Job summary

Broadleaf Inc is seeking an IT Technician for a full-time temporary position at our Hardware Depot in Millersville, MD. You will handle trouble tickets, imaging/encrypting devices, and shipping IT gear while keeping a tidy warehouse.

The role requires IT hardware familiarity, attention to detail, and flexibility to meet business needs. Responsibilities include processing tickets, verifying imaged devices, shipping with UPS, and assisting with receiving bulk shipments.

Qualifications

High school diploma required; 0–2 years IT support experience.
Ability to pass SSA Suitability Check.
Flexibility to work a later shift (7AM-7PM).
Familiarity with IT hardware and logistics.
Imaging and encrypting devices experience is a plus.
Basic computer repair and IT troubleshooting skills.
Ability to lift/move up to 50 lbs and operate a pallet jack.
Willingness to load/unload trucks; ability to obtain Public Trust clearance.

Responsibilities

Process trouble tickets and coordinate with the SSA Help Desk to troubleshoot IT issues.
Follow imaging/encrypting procedures for laptops/tablets/workstations and maintain accuracy.
Test imaged/encrypted devices before shipment to end users worldwide.
Ship IT equipment via UPS and coordinate pickups.
Receive and manage bulk IT shipments from vendors, unload pallets and distribute in warehouse.
Perform laptop repairs following documented procedures and diagnose common hardware issues.
Maintain a clean, organized warehouse with accessible equipment.
Adapt to a flexible schedule to meet business needs.