IT Technician III – Casino Tech & End-User Support

Seminole Hard Rock; Las Vegas (NV); On-site; USD 72,000 - 92,000; Full time

Job summary

Seminole Hard Rock in Las Vegas seeks a Technology Service Technician III to support and maintain in-house computer systems, desktops and peripherals. You will install, diagnose, repair, and upgrade hardware, troubleshoot issues, and train end-users to ensure optimal workstation performance.

You will provide level 1 help desk support for Infogenesis POS, CMP and Adaxes/Active Directory, perform weekly audits, collaborate on requests, and stay updated with the latest IT technologies.

Qualifications

• Five+ years of technical analytical work managing server environments.
• Experience supporting and maintaining in-house computer systems, desktops and peripherals.
• Licenses/certifications per Federal, State, and Gaming Commission must be obtained and maintained.

Responsibilities

• Provide level 1 help desk support for casino systems and end-user devices.
• Perform weekly audits on casino software and end-user system access.
• Collaborate with team on computer program requests or issues.
• Maintain clean and orderly computer/equipment areas.
• Assist IT in identifying systems requirements, setting priorities, and scheduling projects.
• Stay updated with the latest computer technology and systems.
• Promote positive end-user relations and high employee morale.
• Assist in developing, maintaining and improving IT procedures.
• Manage deployment and scheduling of imaging; mentor team members.
• Support weekly patching and preventative maintenance rebooting of servers.

Skills

MS Office 365

Troubleshooting

Documentation

IT Support

Education

High School Diploma or equivalent

Tools

Infogenesis POS

CMP

Adaxes/Active Directory

Job description

Seminole Hard Rock in Las Vegas seeks a Technology Service Technician III to support and maintain in-house computer systems, desktops and peripherals. You will install, diagnose, repair, and upgrade hardware, troubleshoot issues, and train end-users to ensure optimal workstation performance.

You will provide level 1 help desk support for Infogenesis POS, CMP and Adaxes/Active Directory, perform weekly audits, collaborate on requests, and stay updated with the latest IT technologies.