Technology Service Technician III

Hard Rock International; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Hard Rock Las Vegas is seeking a Technology Service Technician III in the IT department. The role focuses on in-house systems support, including desktops, peripherals, and end-user training to ensure optimal workstation performance.

Responsibilities include level 1 help desk support for casino systems, weekly software audits, and collaboration on requests. Candidates must have a 21+ age requirement and relevant licensure for gaming compliance.

Qualifications

• High School Diploma or equivalent experience.
• At least five (5) years of equivalent work experience in a technical analytical position responsible for managing server environments.
• Must acquire and maintain all licenses/certifications per Federal, State, and Gaming Commission.
• Must be twenty-one (21) years of age.

Responsibilities

• Provide level 1 help desk support for systems such as Infogenesis Point of Sale, CMP, and Adaxes/Active Directory Management.
• Perform weekly audits on various casino essential software and end-user system access.
• Collaborate with team members on computer program requests or issues.
• Assist in the development, maintenance, and improvement of IT department procedures.
• Share responsibility for weekly patching and preventative maintenance rebooting of all servers.

Skills

Troubleshooting

Documentation

End-user training

Education

High School Diploma or equivalent

Tools

MS Office/Office 365

Job description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.

JOB TITLE: Technology Service Technician III

DEPARTMENT: IT

Job Summary Reporting to the Manager, Technology Operations, the Technology Service Technician III plays a meaningful role that supports and maintains in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure efficient workstation performance. Additionally, the technician troubleshoots problem areas in a timely fashion and provides outstanding end-user training and assistance.

• Provide level 1 help desk support for systems such as Infogenesis Point of Sale, CMP, and Adaxes/Active Directory Management.
• Perform weekly audits on various casino essential software and end-user system access.
• Collaborate with team members on computer program requests or issues.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Assist the IT Department in identifying systems and programming requirements, setting priorities, and scheduling maintenance and development projects.
• Stay updated with the latest computer technology and systems.
• Promote positive end-user relations and high employee morale.
• Assist in the development, maintenance, and improvement of IT department procedures.
• Manage the deployment and scheduling of imaging and provide mentorship and training to team members.
• Share responsibility for weekly patching and preventative maintenance rebooting of all servers.

Qualifications

• High School Diploma or equivalent experience required. At least five (5) years of equivalent work experience in a technical analytical position responsible for managing server environments.
• Proficient in MS Office/Office 365 applications.
• Strong troubleshooting and documentation skills.
• Must acquire and maintain all licenses/certifications per Federal, State, and Gaming Commission.
• Must be twenty-one (21) years of age

Work Environment

• Physical demands include standing, walking, and noise exposure for extended periods
• Position requires occasional lifting and moving of items weighing up to 50 pounds
• May be exposed to casino-related environmental factors including secondhand smoke.
• Must be able to work flexible hours, including nights, weekends, and holidays.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.