IT End User Services Tech III — Senior Support & Escalation

Wynn Resorts; Las Vegas (NV); On-site; USD 60,000 - 84,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking an IT End User Services Tech III to install, maintain and repair hardware and software, ensuring high availability and rapid issue resolution. The role supports team operations and daily event tickets across the property.

The technician will collaborate with desktop support, NOC and engineers, contribute to knowledge base articles and End User training, and ensure licensing compliance.

Qualifications

• Minimum 3+ years in Information Technology.
• Ability to cope with stressful situations calmly.
• Willing to work nights, weekends and holidays.
• Polished appearance and demeanor.
• Nevada Gaming License or ability to obtain one.

Responsibilities

• Lead and support the team during shifts to resolve issues of varying complexity.
• Serve as escalation point for IT EUS team issues and requests.
• Provide timely technical support and teach users how to utilize computers.
• Coordinate with business units to isolate and resolve hardware/software problems.
• Install/configure hardware and software components for usability and uptime.
• Manage ITSM service requests and document resolutions.

Skills

IT Support

Customer Service

English Communication

Problem Solving

Team Leadership

Education

Bachelor's degree in Computer Science

ITIL certification

Tools

ServiceNow

Windows OS

macOS

Job description

Wynn Resorts in Las Vegas is seeking an IT End User Services Tech III to install, maintain and repair hardware and software, ensuring high availability and rapid issue resolution. The role supports team operations and daily event tickets across the property.

The technician will collaborate with desktop support, NOC and engineers, contribute to knowledge base articles and End User training, and ensure licensing compliance.