IT Service Technician III - Onsite Systems & Support

Seminole Hard Rock Hotel & Casino; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino on the Las Vegas Strip seeks a Technology Service Technician III to support and maintain in-house computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware to ensure optimal workstation performance and end-user training.

The role requires 5+ years in a technical analytics environment, a high school diploma, and adherence to gaming-commission licenses. Flexible hours and a collaborative IT team are provided.

Qualifications

• Requires High School Diploma or equivalent.
• Five+ years in a technical analytics role managing server environments.
• Proficient in MS Office/Office 365; strong troubleshooting and documentation.

Responsibilities

• Provide level 1 help desk support for POS, CMP, and Adaxes/Active Directory.
• Perform weekly audits on casino software and user access.
• Collaborate with team on IT requests and schedule maintenance.
• Maintain clean and orderly computer/equipment areas.
• Mentor team members and support imaging deployments.
• Participate in weekly patching and server maintenance.

Skills

Troubleshooting

Documentation

MS Office/Office 365

Education

High School Diploma or equivalent

Job description

Seminole Hard Rock Hotel & Casino on the Las Vegas Strip seeks a Technology Service Technician III to support and maintain in-house computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware to ensure optimal workstation performance and end-user training.

The role requires 5+ years in a technical analytics environment, a high school diploma, and adherence to gaming-commission licenses. Flexible hours and a collaborative IT team are provided.