IT Service Technician III — Flexible Hours

Hard Rock International; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Hard Rock Las Vegas is seeking a Technology Service Technician III in the IT department. The role focuses on in-house systems support, including desktops, peripherals, and end-user training to ensure optimal workstation performance.

Responsibilities include level 1 help desk support for casino systems, weekly software audits, and collaboration on requests. Candidates must have a 21+ age requirement and relevant licensure for gaming compliance.

Qualifications

• High School Diploma or equivalent experience.
• At least five (5) years of equivalent work experience in a technical analytical position responsible for managing server environments.
• Must acquire and maintain all licenses/certifications per Federal, State, and Gaming Commission.
• Must be twenty-one (21) years of age.

Responsibilities

• Provide level 1 help desk support for systems such as Infogenesis Point of Sale, CMP, and Adaxes/Active Directory Management.
• Perform weekly audits on various casino essential software and end-user system access.
• Collaborate with team members on computer program requests or issues.
• Assist in the development, maintenance, and improvement of IT department procedures.
• Share responsibility for weekly patching and preventative maintenance rebooting of all servers.

Skills

Troubleshooting

Documentation

End-user training

Education

High School Diploma or equivalent

Tools

MS Office/Office 365

Job description

Hard Rock Las Vegas is seeking a Technology Service Technician III in the IT department. The role focuses on in-house systems support, including desktops, peripherals, and end-user training to ensure optimal workstation performance.

Responsibilities include level 1 help desk support for casino systems, weekly software audits, and collaboration on requests. Candidates must have a 21+ age requirement and relevant licensure for gaming compliance.