IT Technician II - Frontline Support & Deployments

Science and Engineering Services, Inc.; Huntsville, Northern (AL, KY); Hybrid; USD 38,000 - 45,000; Full time

Job summary

Science and Engineering Services, Inc. is seeking an IT Technician to provide first-level support for SES IT equipment onsite and offsite.

The role emphasizes responsive customer service, clear communication, and basic IT knowledge to resolve routine issues. The ideal candidate will install Windows OS, drivers, and applications to bare-metal systems, maintain equipment, and document procedures to SES standards.

Qualifications

• Associate Degree in a computer related field.
• At least 2 years IT support experience preferred.

Responsibilities

• Provide first-level IT support to SES users onsite and offsite.
• Install Windows OS, drivers and applications to bare-metal systems.
• Conduct installation and maintenance of systems and provide training.
• Diagnose, isolate, and correct problems to restore system function.
• Communicate with users and technicians to resolve issues promptly.
• Update documentation in SES procedures.

Skills

Customer service

Communication

IT industry knowledge

Education

Associate degree in computer related field

Job description

Science and Engineering Services, Inc. is seeking an IT Technician to provide first-level support for SES IT equipment onsite and offsite.

The role emphasizes responsive customer service, clear communication, and basic IT knowledge to resolve routine issues. The ideal candidate will install Windows OS, drivers, and applications to bare-metal systems, maintain equipment, and document procedures to SES standards.