Information Technology Technician II

Science and Engineering Services, LLC; Huntsville (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Science and Engineering Services, LLC is seeking an IT Technician to provide first-line support for SES IT equipment both on location and remotely. The role involves assisting with routine problems, installing Windows OS and drivers, and ensuring timely problem resolution with clear communication.

A 2-year IT support background is preferred, with an Associate Degree in a computer-related field. Under supervision, you will help with system maintenance, user training, and updating SES

Qualifications

• Associate degree required or equivalent experience.
• At least 2 years IT support experience preferred.

Responsibilities

• Provide first level IT support to users of SES IT equipment onsite and offsite.
• Install Windows OS, drivers and apps on bare metal systems for SES configurations.
• Diagnose and resolve issues to component level to restore system functionality.
• Maintain and update documentation per SES procedures.

Education

Associate Degree in computer related field

Job description

Overview

The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.

Responsibilities

• Good customer service skills
• Clear and concise communication skills
• Possesses basic knowledge of IT industry practices and standards
• Working under close supervision, assists with solving routine problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure
• Other duties as assigned

Qualifications

Education:

• Associate Degree in computer related field

Experience:

• at least 2 years IT support experience preferred