Information Technology Technician II

Science and Engineering Services, Inc.; Huntsville, Northern (AL, KY); Hybrid; USD 38.000 - 45.000; Vollzeit

Zusammenfassung

Science and Engineering Services, Inc. is seeking an IT Technician to provide first-level support for SES IT equipment onsite and offsite.

The role emphasizes responsive customer service, clear communication, and basic IT knowledge to resolve routine issues. The ideal candidate will install Windows OS, drivers, and applications to bare-metal systems, maintain equipment, and document procedures to SES standards.

Qualifikationen

• Associate Degree in a computer related field.
• At least 2 years IT support experience preferred.

Aufgaben

• Provide first-level IT support to SES users onsite and offsite.
• Install Windows OS, drivers and applications to bare-metal systems.
• Conduct installation and maintenance of systems and provide training.
• Diagnose, isolate, and correct problems to restore system function.
• Communicate with users and technicians to resolve issues promptly.
• Update documentation in SES procedures.

Kenntnisse

Customer service

Communication

IT industry knowledge

Ausbildung

Associate degree in computer related field

Jobbeschreibung

Overview

The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.

Responsibilities

• Good customer service skills
• Clear and concise communication skills
• Possesses basic knowledge of IT industry practices and standards
• Working under close supervision, assists with solving routine problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure
• Other duties as assigned

Qualifications

Education:

• Associate Degree in computer related field

Experience:

• at least 2 years IT support experience preferred