IT Technician I — Helpdesk & On-Call Support

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

Paid time off

401(k) with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Chicago Southland is seeking an IT Technician I to assist with end-user support for gaming, POS, property management, and financial applications. You will maintain Office and Windows environments, and handle help desk calls as part of a collaborative IT team.

The role emphasizes troubleshooting, documentation, and on-call coverage, including nights and weekends, with eligibility for a comprehensive benefits package.

Qualifications

• High School diploma or GED; GED program completion within 6 months as condition of continued employment.
• Must be twenty-one (21) years or older.
• A+ Certification preferred.
• Sound knowledge of computer software and hardware; skills test administered.
• Understanding of software applications and professional business processes.
• Ability to troubleshoot technical issues from discovery to root cause.
• Excellent written and oral communication skills; able to convey ideas clearly to technical and non-technical audiences.
• Willing to work odd and irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as required.
• Must hold an Occupational License per Illinois Gaming Act and stay in good standing with the Illinois Gaming Board.

Responsibilities

• Answers technical questions, resolves user complaints, researches issues, assists with maintenance of all application systems hardware and software.
• Maintains security and back-up procedures for all application systems.
• Assists with software and hardware installation/upgrades.
• Troubleshoots user problems with application software and hardware.
• Focuses on Level I-II user and technician applications support.
• Prepares systems documentation; communicates issues to Level II and IT management or end users.
• Identifies quick-fix requirements for supervisor; supports QA and testing.
• Participates in on-call rotation (12am–8am).
• Follows other job-related instructions and duties per applicable laws.
• Other duties as assigned.

Skills

Help desk support

Windows OS

Microsoft Office

A+ Certification

Communication skills

Education

High School diploma or GED

GED program within 6 months

Occupational License per Illinois Gaming Act

Tools

Microsoft Office

Windows XP/7

POS system

Job description

Wind Creek Chicago Southland is seeking an IT Technician I to assist with end-user support for gaming, POS, property management, and financial applications. You will maintain Office and Windows environments, and handle help desk calls as part of a collaborative IT team.

The role emphasizes troubleshooting, documentation, and on-call coverage, including nights and weekends, with eligibility for a comprehensive benefits package.