IT Specialist I: Casino Tech & User Support

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 28,000 - 41,000; Full time

Job summary

Rivers Casino Philadelphia is seeking an IT Support Associate to install, move, and maintain computing systems and applications across the enterprise. You will support users and gaming systems, coordinating with the IT team to deliver seamless service under company policies.

The role emphasizes strong communication, problem-solving, and customer service, with a 24-hour schedule including nights and weekends. Prior IT and casino environment experience is a plus.

Qualifications

• Must be 18 years of age or older upon employment.

Responsibilities

• Install, move, and maintain computing systems and applications.
• Provide support for users and gaming systems across the Enterprise.
• Receive and respond to requests regarding problems with systems and voice/data network connections.
• Create and update documentation for systems, network equipment, and user locations.
• Maintain knowledge of IT policies and security guidelines.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Team player

Troubleshooting

Vendor relations

Job description

Rivers Casino Philadelphia is seeking an IT Support Associate to install, move, and maintain computing systems and applications across the enterprise. You will support users and gaming systems, coordinating with the IT team to deliver seamless service under company policies.

The role emphasizes strong communication, problem-solving, and customer service, with a 24-hour schedule including nights and weekends. Prior IT and casino environment experience is a plus.