IT Support Technician I – End-User & Gaming Systems

Wind Creek; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Paid time off

Discretionary quarterly bonus

Job summary

Wind Creek in Illinois seeks an IT Technician I to assist IT staff in supporting gaming, POS, property management, and financial applications. You will maintain knowledge of Microsoft Office and Windows environments and handle end-user requests.

The role focuses on Level I–II support with documentation, on-call duties, and hands-on hardware/software upgrades. A valid Occupational License per Illinois Gaming Act is required or maintained.

Qualifications

• High School diploma or GED required or in progress within 6 months.
• A+ Certification preferred.
• Strong knowledge of computer software and hardware.
• Excellent written and oral communication skills.
• Willing to work odd hours including nights, weekends, and holidays.

Responsibilities

• Answers technical questions and resolves user complaints; researches issues and assists IT with maintenance of hardware and software.
• Maintains security and backup procedures for application systems.
• Assists with software and hardware installation/upgrades.
• Troubleshoots user problems with application software and hardware.
• Supports Level I–II applications and documents systems processes.
• Participates in on-call rotation (12am–8am).

Skills

Excellent written and oral comunicação

Troubleshooting technical issues

Ability to think logically

Customer service orientation

Education

High School diploma or GED

A+ Certification (preferred)

Tools

Microsoft Office Suite

Microsoft Windows XP/7

Job description

Wind Creek in Illinois seeks an IT Technician I to assist IT staff in supporting gaming, POS, property management, and financial applications. You will maintain knowledge of Microsoft Office and Windows environments and handle end-user requests.

The role focuses on Level I–II support with documentation, on-call duties, and hands-on hardware/software upgrades. A valid Occupational License per Illinois Gaming Act is required or maintained.