IT Tech I arrow_forward

Wind Creek Hospitality; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Paid time off

Discretionary quarterly bonus

Job summary

Wind Creek in Illinois seeks an IT Technician I to assist IT staff in supporting gaming, POS, property management, and financial applications. You will maintain knowledge of Microsoft Office and Windows environments and handle end-user requests.

The role focuses on Level I–II support with documentation, on-call duties, and hands-on hardware/software upgrades. A valid Occupational License per Illinois Gaming Act is required or maintained.

Qualifications

• High School diploma or GED required or in progress within 6 months.
• A+ Certification preferred.
• Strong knowledge of computer software and hardware.
• Excellent written and oral communication skills.
• Willing to work odd hours including nights, weekends, and holidays.

Responsibilities

• Answers technical questions and resolves user complaints; researches issues and assists IT with maintenance of hardware and software.
• Maintains security and backup procedures for application systems.
• Assists with software and hardware installation/upgrades.
• Troubleshoots user problems with application software and hardware.
• Supports Level I–II applications and documents systems processes.
• Participates in on-call rotation (12am–8am).

Skills

Excellent written and oral comunicação

Troubleshooting technical issues

Ability to think logically

Customer service orientation

Education

High School diploma or GED

A+ Certification (preferred)

Tools

Microsoft Office Suite

Microsoft Windows XP/7

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists with software and hardware installation/upgrades
• Effectively troubleshoots user problems with application software and hardware
• Primarily focuses on Level I - II (user, technician) applications support
• Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
• Participates in the on-call rotation. On-call hours are between 12am – 8am.
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• A+ Certification- preferred
• Must have a sound knowledge of computer software and hardware (a skills test will be administered)
• A thorough understanding of Software Applications and professional business processes
• Ability to think logically and troubleshoot technical issues from discovery to root cause
• Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation: $20.30–$25.05 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.