IT Technician I — Helpdesk & End-User Support

Blue Lake Casino; Blue Lake (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Blue Lake Casino & Hotel is seeking an Information Technology Technician in Blue Lake, CA. The role provides technical support to end users, training, and advisory input on future IT planning under the IT Manager and Infrastructure teams.

Requires a high school diploma or GED, Windows OS knowledge, networking basics, and strong communication skills. This on-site position may include on-call shifts and various IT tasks across departments.

Qualifications

• High school diploma or GED required; basic computer skills.
• Must know Windows OS and basic networking concepts.
• Typing speed around 40 wpm and ability to learn new systems quickly.

Responsibilities

• Answer calls and emails to the IT Helpdesk within guidelines.
• Perform preventive maintenance on desktops and applications as directed.
• Diagnose and resolve hardware/software issues or recommend solutions.
• Set up new equipment and upgrade hardware as required.
• Provide end-user training and maintain accurate inventory records.
• Support mobile devices and MFA, and assist with security patches.

Skills

Strong communication

Customer service

Organizational skills

Problem solving

Judgment & diplomacy

Multitasking

Self-motivation

Education

High school diploma or GED

Tools

Microsoft 365

Helpdesk ticketing tools

Active Directory / Entra ID / Exchange

Job description

Blue Lake Casino & Hotel is seeking an Information Technology Technician in Blue Lake, CA. The role provides technical support to end users, training, and advisory input on future IT planning under the IT Manager and Infrastructure teams.

Requires a high school diploma or GED, Windows OS knowledge, networking basics, and strong communication skills. This on-site position may include on-call shifts and various IT tasks across departments.