Onsite IT Service Desk Technician — Fast, Friendly Support

Cache Creek Casino Resort; Brooks (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Pay

Opportunities to Grow

Gas Discounts

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in our Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Medical Insurance

Vision Care Insurance

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Job summary

Cache Creek Casino Resort in Northern California seeks an entry-level to mid-level IT Help Desk specialist to provide hands-on desktop support and end-user assistance. You will receive, prioritize, document and resolve end-user service requests, maintaining uptime and service quality across gaming operations.

The role requires familiarity with Windows operating systems, Microsoft Office, and ticketing systems (ServiceNow), with strong customer service and problem-solving skills.

Qualifications

• Entry-level to mid-level IT support experience preferred.
• Experience with Windows operating systems and Office productivity suite.
• Familiarity with ticketing systems like ServiceNow is a plus.
• CompTIA A+ certification preferred.

Responsibilities

• Provide first-contact desktop and software support to end users.
• Receive, prioritize and document service requests and resolve issues.
• Escalate incidents with accurate documentation when needed.
• Maintain technical documentation and knowledge base.
• Perform hands-on fixes and basic hardware repairs as required.
• Ensure service levels align with SLAs and provide excellent customer service.

Skills

Desktop support

Customer service

Microsoft Office

Windows OS

Troubleshooting

Education

CompTIA A+ Certification

Tools

ServiceNow

Remote support tools

Job description

Cache Creek Casino Resort in Northern California seeks an entry-level to mid-level IT Help Desk specialist to provide hands-on desktop support and end-user assistance. You will receive, prioritize, document and resolve end-user service requests, maintaining uptime and service quality across gaming operations.

The role requires familiarity with Windows operating systems, Microsoft Office, and ticketing systems (ServiceNow), with strong customer service and problem-solving skills.