Desktop IT Support Technician - Fast, Friendly Helpdesk

Cache Creek Casino Resort; Brooks (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Great Pay

Opportunities to Grow

Gas Discounts

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in our Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Medical Insurance

Vision Care Insurance

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Job summary

Cache Creek Casino Resort is seeking an IT Help Desk Technician to provide in-person, desktop-level service and maintain system operations at the Brooks, CA location. You will receive, prioritize, document, and resolve end-user service requests while escalating incidents when necessary to uphold SLAs.

Ideal candidates will have one year of related experience, familiarity with Windows operating systems, Office applications, and PC diagnostic tools.

Qualifications

• One year related experience and/or training.
• Experience with desktop and server operating systems, including latest Windows versions.
• Extensive application support experience with Microsoft Office productivity suite.
• Working knowledge of a range of PC diagnostic utilities.
• Previous experience supporting gaming organization preferred.

Responsibilities

• Provide first contact support of end-user requests via phone, web portal, email, and chat to resolve IT issues.
• Receive, prioritize and identify issues affecting caches systems, taking steps to resolve.
• Prioritize incidents and service requests to meet defined SLAs.
• Escalate incidents with proper documentation to technicians when needed.
• Build rapport with service desk customers and follow up on issues.
• Maintain technical documentation and the service catalog for software installations and hardware configurations.
• Troubleshoot and resolve hardware/software issues in line with SLAs.
• Develop helpful guides and contribute to the knowledge base.

Job description

Cache Creek Casino Resort is seeking an IT Help Desk Technician to provide in-person, desktop-level service and maintain system operations at the Brooks, CA location. You will receive, prioritize, document, and resolve end-user service requests while escalating incidents when necessary to uphold SLAs.

Ideal candidates will have one year of related experience, familiarity with Windows operating systems, Office applications, and PC diagnostic tools.