IT Technician - Help Desk & Desktop Systems Support

Imperial Dade; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Imperial Dade's American Paper & Twine division in Nashville, TN is seeking an IT Technician to support end users, maintain and upgrade hardware and software, and set up new desktops for new hires. The role emphasizes teamwork and opportunities to grow technical skills.

This full-time position requires after-hours on-call rotation, strong Windows and Office proficiency, and solid problem-solving. Ideal candidates will have a year of IT experience or a degree in Computer Technology, with CompTIA

Qualifications

• 1 year of experience in information technology.
• Strong customer-facing communication, verbal and written.
• Excellent attention to detail.
• Proficiency with Microsoft Windows OS and Microsoft Office.
• Good problem-solving and willingness to learn new technologies.
• Bachelor’s degree in Computer Technology preferred or equivalent experience; CompTIA A+ preferred.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software across locations.
• Sets up desktops and laptops for new users and replacements; manages user accounts.
• Reviews security and backup requirements for the network and applications.
• Pursues educational opportunities and professional networking to expand knowledge.
• Keeps information confidential and collaborates to meet company and user needs.
• Responds to help desk requests after hours on a rotational basis.

Skills

Customer-facing communication

Attention to detail

Windows & Office proficiency

Problem solving

Education

Bachelor’s degree in Computer Technology

CompTIA A+ certification preferred

Job description

Imperial Dade's American Paper & Twine division in Nashville, TN is seeking an IT Technician to support end users, maintain and upgrade hardware and software, and set up new desktops for new hires. The role emphasizes teamwork and opportunities to grow technical skills.

This full-time position requires after-hours on-call rotation, strong Windows and Office proficiency, and solid problem-solving. Ideal candidates will have a year of IT experience or a degree in Computer Technology, with CompTIA