Help Desk IT Tech

Imperial Dade; Nashville (TN); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Imperial Dade's American Paper & Twine division in Nashville, TN is seeking an IT Technician to support end users, maintain and upgrade hardware and software, and set up new desktops for new hires. The role emphasizes teamwork and opportunities to grow technical skills.

This full-time position requires after-hours on-call rotation, strong Windows and Office proficiency, and solid problem-solving. Ideal candidates will have a year of IT experience or a degree in Computer Technology, with CompTIA

Competenze

• 1 year of experience in information technology.
• Strong customer-facing communication, verbal and written.
• Excellent attention to detail.
• Proficiency with Microsoft Windows OS and Microsoft Office.
• Good problem-solving and willingness to learn new technologies.
• Bachelor’s degree in Computer Technology preferred or equivalent experience; CompTIA A+ preferred.

Mansioni

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software across locations.
• Sets up desktops and laptops for new users and replacements; manages user accounts.
• Reviews security and backup requirements for the network and applications.
• Pursues educational opportunities and professional networking to expand knowledge.
• Keeps information confidential and collaborates to meet company and user needs.
• Responds to help desk requests after hours on a rotational basis.

Conoscenze

Customer-facing communication

Attention to detail

Windows & Office proficiency

Problem solving

Formazione

Bachelor’s degree in Computer Technology

CompTIA A+ certification preferred

Descrizione del lavoro

IT TECHNICIAN

American Paper & Twine, a division of Imperial Dade, leading national distributor, has a job opening in Nashville, TN. The IT department is hiring a talented IT Technician responsible for multiple areas of expertise which include: End User Help desk support; Maintaining, analyzing, troubleshooting, repairing, and updating/upgrading computer systems, hardware, and computer peripherals; System setups for new hires. In a very collaborative and team-oriented environment, there is also a tremendous amount of opportunity to continue to learn and grow skillset.

This position is full-time Monday-Friday, plus the ability to provide after-hours support on a rotational basis.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.


• Provides end-user support for hardware and Windows software support across all locations.


• Sets up new desktops and laptops for new users, along with replacements for existing users. Supports and maintains user account information, including rights, security, and systems groups.


• Reviews security requirements and backup requirements for the network and applications.


• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.


• Protects the organization’s value by keeping information confidential; works with all personnel to meet company and user needs.


• Ability to respond to help desk requests after hours on a rotational basis

Qualifications

• Previous 1-year experience in information technology.


• Customer-facing \"soft skills\", including excellent verbal and written communication.


• Excellent attention to detail.


• Demonstrates technical knowledge with Microsoft Windows operating system & Microsoft Office Suites


• Good problem-solving and analytical skills, strong aptitude to learn new technologies


• Applies newly developed skills under the direction of the Network Administrator.


• Completed or obtaining a Bachelor’s Degree in Computer Technology preferred or equivalent experience, completed or obtaining CompTIA A+ certification preferred.