Help Desk IT Tech

Imperial Brady; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Education reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is seeking an IT Technician in Nashville, TN to support end users, maintain hardware and software, and set up devices for new hires in a collaborative team.

This full-time role offers after-hours support on a rotating basis, with opportunities to grow within a large national network and a strong focus on security and service excellence.

Qualifications

• 1 year of experience in information technology.
• Customer-facing communication skills (verbal and written).
• Excellent attention to detail and problem-solving abilities.
• Experience with Windows operating system and Microsoft Office.
• Bachelor’s degree in Computer Technology or equivalent; CompTIA A+ preferred.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software across locations.
• Sets up desktops and laptops for new users and replacements; manages user accounts.
• Reviews security and backup requirements for networks and applications.
• Stays current with new technologies through ongoing learning and networking.
• Maintains confidentiality and supports after-hours work on rotation.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Learning new technologies

Education

Bachelor’s degree in Computer Technology or equivalent

CompTIA A+ certification preferred

Tools

Microsoft Windows

Microsoft Office Suite

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

IT TECHNICIAN

American Paper & Twine, a division of Imperial Dade, leading national distributor, has a job opening in Nashville, TN. The IT department is hiring a talented IT Technician responsible for multiple areas of expertise which include: End User Help desk support; Maintaining, analyzing, troubleshooting, repairing, and updating/upgrading computer systems, hardware, and computer peripherals; System setups for new hires. In a very collaborative and team-oriented environment, there is also a tremendous amount of opportunity to continue to learn and grow skillset.

This position is full–time Monday–Friday, plus the ability to provide after-hours support on a rotational basis.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software support across all locations.
• Sets up new desktops and laptops for new users, along with replacements for existing users. Supports and maintains user account information, including rights, security, and systems groups.
• Reviews security requirements and backup requirements for the network and applications.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects the organization’s value by keeping information confidential; works with all personnel to meet company and user needs.
• Ability to respond to help desk requests after hours on a rotational basis

Qualifications

• Previous 1-year experience in information technology.
• Customer-facing “soft skills,” including excellent verbal and written communication.
• Excellent attention to detail.
• Demonstrates technical knowledge with Microsoft Windows operating system & Microsoft Office Suites
• Good problem-solving and analytical skills, strong aptitude to learn new technologies
• Applies newly developed skills under the direction of the Network Administrator.
• Completed or obtaining a Bachelor’s Degree in Computer Technology preferred or equivalent experience, completed or obtaining CompTIA A+ certification preferred.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.