IT Technician: Hardware & Network Support

Genting New York

New York (NY)

Hybrid

USD 48,000 - 72,000

Full time

4 days ago

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Job summary

Genting New York is seeking an IT Technician to support and maintain in‑house technology assets. The role involves installing, configuring, diagnosing, repairing, and upgrading hardware while ensuring optimal performance.

You will troubleshoot issues, train end users, and support the IT suite across a gaming environment. The candidate should have BA/BS in Computer Science or related field and proven help desk experience, with strong communication skills and a customer‑focused approach.

Qualifications

Minimum BA/BS in Computer Science or related field.
Proven experience as a help desk technician.
Strong problem‑solving and troubleshooting skills.
Excellent communication and customer service orientation.
Ability to work in a results‑driven gaming environment.

Responsibilities

Install, configure, diagnose, repair, and upgrade corporate hardware and equipment.
Troubleshoot end user and network hardware issues and provide end user training.
Manage inventory of monitors, keyboards, peripherals, and networking gear.
Document hardware failures, repairs, installations, and removals.
Maintain knowledge of hardware contracts and supervise installations.
Assist in business continuity planning and disaster recovery efforts.