IT Technician II – Hospitality Tech Pro

Resorts World Las Vegas LLC; New York (NY); On-site; USD 29,000 - 52,000; Full time

Job summary

Resorts World New York City is seeking an IT Technician II to support and maintain in-house technology, including hardware, networking gear, and user devices. You will install, configure, and repair systems to keep operations running smoothly.

The role requires a BA/BS in a related field, 18+ years old, and strong English communication. You’ll work in a fast-paced hospitality environment with limited downtime and opportunities to contribute to disaster recovery planning and capacity planning.

Qualifications

• Experience as a help desk technician or in a customer support role.
• Strong communication skills and customer focus.
• Tech-savvy with office automation and remote support tools.
• English fluency required.

Responsibilities

• Install, configure, diagnose, repair, and upgrade corporate hardware.
• Troubleshoot end-user issues and provide timely solutions.
• Maintain hardware inventory and document service activities.
• Provide end-user training and support as needed.
• Assist in business continuity and disaster recovery planning.

Skills

Help desk

English fluency

Customer service

Education

BA/BS in Computer Science or related field

Job description

Resorts World New York City is seeking an IT Technician II to support and maintain in-house technology, including hardware, networking gear, and user devices. You will install, configure, and repair systems to keep operations running smoothly.

The role requires a BA/BS in a related field, 18+ years old, and strong English communication. You’ll work in a fast-paced hospitality environment with limited downtime and opportunities to contribute to disaster recovery planning and capacity planning.