IT Technician - Growth-Driven Role with Great Benefits

Spi Ind; Red Bluff (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid vacation

Job summary

Sierra Pacific Industries is seeking an IT Technician based in Red Bluff, California. The role supports U.S. IT operations, troubleshoots hardware and software issues, and ensures a positive user experience across multiple sites.

The position requires hands-on PC, printer, and network skills, with a focus on timely issue resolution and customer service. On-site work and a strong team approach are essential for success.

Qualifications

• Two years' computer and network problem-solving experience.
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID.
• Experience with Microsoft Windows, Microsoft 365, and Exchange.
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies.
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs.

Responsibilities

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge.
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools.
• Communicate with users to provide positive results and excellent user experience.
• Coach and demonstrate for users best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Efficiently and conscientiously manage an inventory of computer components and supplies.
• Address various and concurrent issues with timely and effective resolution.
• Understand file/folder sharing, device sharing, and permissions.
• Troubleshoot various network and Wi-Fi issues to completion.
• Work effectively within a Help Desk covering multiple time zones.
• Install and support Microsoft, IBM i, and other business software and licensing.

Skills

Windows OS

Azure

Active Directory

Microsoft 365

TCP/IP

Education

CCNA or A+ certification

Tools

Zebra printers

Job description

Sierra Pacific Industries is seeking an IT Technician based in Red Bluff, California. The role supports U.S. IT operations, troubleshoots hardware and software issues, and ensures a positive user experience across multiple sites.

The position requires hands-on PC, printer, and network skills, with a focus on timely issue resolution and customer service. On-site work and a strong team approach are essential for success.