On-Site IT Technician — Growth, Stability & Great Benefits

Sierra Pacific Company; Phenix City (AL); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paidd0n

Paid vacation and 10 holidays

Full Health Benefits Plan (including医)

401(k) with Company Match

Additional Retirement Contributions

Company-paid Life Insurance

Job summary

Sierra Pacific Industries in Phenix City, AL is seeking an IT Technician to actively support our US IT operations. This is a full-time, on-site role based in Phenix City, Alabama, with responsibilities spanning PCs, laptops, printers, and network issues.

Join a company that emphasizes internal growth, comprehensive benefits, and a strong security posture. The position requires hands-on troubleshooting, user support, and teamwork across time zones.

Qualifications

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus).
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Responsibilities

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi-Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

Skills

Two years' computer and network troubl

Windows OS / Server / Azure / Entra ID

Microsoft 365 / Exchange

TCP/IP / DNS / DHCP / Group Policies

Remote connectivity (VPN, Wi-Fi, WANs,

Zebra printers

CCNA or A+ certification

VOIP skills

Desktop security software

Independent and team work

Education

A+ certification or equivalent education

Tools

Active Directory/Entra ID

Microsoft 365

Exchange

Remote assistance tools

Job description

Sierra Pacific Industries in Phenix City, AL is seeking an IT Technician to actively support our US IT operations. This is a full-time, on-site role based in Phenix City, Alabama, with responsibilities spanning PCs, laptops, printers, and network issues.

Join a company that emphasizes internal growth, comprehensive benefits, and a strong security posture. The position requires hands-on troubleshooting, user support, and teamwork across time zones.