IT Technician

Rapid Micro Biosystems; Lowell (MA); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Equity grant

Cash incentive opportunities

Benefits package

Job summary

Rapid Micro Biosystems, a world leader in microbiology automation, is seeking an IT Helpdesk Technician to support internal customers in Lowell, MA. You will handle onboarding/offboarding, user accounts, system setup, and hardware deployments.

The ideal candidate has 2+ years in IT, strong Windows troubleshooting, basic networking, and excellent customer service. A BS in MIS/CS/Engineering or equivalent and one certification are preferred; the company offers a competitive package and benefits.

Qualifications

• 2+ years IT field experience.
• Strong troubleshooting across Microsoft products (Windows 10/11, Windows Server, Office 365).
• Basic LAN/WAN concepts and networking troubleshooting (IP, VPN, DNS, DHCP).
• Excellent customer service and communication skills; able to work in a team.

Responsibilities

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Skills

IT helpdesk experience

Windows troubleshooting (10/11) and OS

Networking basics (IP, VPN, DNS, DHCP)

Customer service

Strong communication

Teamwork

Time management

Self-motivation and fast learner

Certifications (A+, Net+, MTA)

Adaptability to fast-paced environment

Education

BS in MIS/CS/Engineering or equivalent

Tools

Imaging tool

Microsoft Office 365

VPN

Job description

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

Responsibilities

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Skills & Experience

• The ideal candidate should have some experience in the IT Field (2+ years)
• Strong computer troubleshooting skills in a wide variety of Microsoft based products (Windows 10/11, Windows Server, Microsoft Office 365, MS Office)
• Basic understanding of LAN/WAN concepts and networking such as IP, VPN, DNS, DHCP, and associated troubleshooting
• Must demonstrate excellent customer service skills
• Strong communication skills, oral and written
• Must thrive in a team environment and demonstrate effective team interaction
• Must have strong organizational, priority, and time management skills with the ability to multi-task
• Ability to work in a fast-paced environment with shifting priorities
• Possess self-initiative and motivation to work without requiring strict supervision
• Ability and desire to learn new skills quickly
• Ability to determine severity and priority of an issue, know when to elevate or hand-off
• Ability to maintain a calm and patient demeanor when working with end users
• BS in MIS/CS/Engineering or equivalent
• Currently possess or are working on at least 1 certification (A+, Net+, Microsoft MTA, etc..) or relevant industry experience

$51,000 - $67,500 a year

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.

The base annual salary hiring range for this position is $51,000-$67,500

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.