IT Technician - CONTINGENT

Engenix, Inc; Enterprise (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Engenix, Inc. is seeking an IT Technician for Ft. Rucker, AL on a contingent basis. You will support student onboarding, validate network access, and ensure requirements are met during processing.

Responsibilities include hardware upgrades, troubleshooting, ticketing coordination, and training students on equipment. Must have Security+ and SECRET clearance; High School diploma; US work authorization.

Qualifications

• Security+ certification required.
• SECRET clearance required.
• High School graduate.
• Authorized to work in the US and able to pass background check.

Responsibilities

• Support student onboarding by validating student network access.
• Ensure all requirements are met by the student while in processing to allow for network access.
• Provide direct, indirect, logical and physical support for all Student IT devices including upgrades and troubleshooting.
• Troubleshoot student devices when faults are encountered.
• Document faults and remediation steps.
• Monitor the local ticketing system and close tickets timely.
• Monitor helpdesk phones and submit tickets as needed.
• Distribute IT equipment to classes and train students on usage.
• Patch and keep machines updated with patches.
• Other duties as assigned.

Skills

Troubleshooting

Customer service

Teamwork

Willingness to learn

Education

High School diploma

Tools

Active Directory management

MECM

Windows 10 administration

Ticketing system

Job description

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, or the presence of a non-job related medical condition or disability. Engenix is an Equal Opportunity /

IT Technician/Ft. Rucker, AL - Contingent

We appreciate your interest in employment with Engenix, Inc. and assure you that we are sincerely interested in your qualifications. Are you ready to be a part of a dynamic team? Engenix is growing and values your skills, training, and ideas. At Engenix, we believe our employees are our greatest asset and we foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career at Engenix!

Job Description

• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

Job Requirements

• Security + certification
• High School graduate
• SECRET clearance

Preferred

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 10 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Active directory management experience
• MECM experience
• Troubleshooting skills

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website, you can request reasonable accommodations by sending an email to [e-mail]. Thanks for your interest in Engenix, Inc.

Candidates applying for this job must be authorized to work for any employer in the US, independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in candidate being ineligible for this position.

Engenix Inc is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.