IT Technician - Secret Clearance | Helpdesk & Windows Pro

EmergencyMD; Newport News (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Engenix, Inc. seeks an IT Technician near Ft. Eustis to support government systems and aid users with hardware and software issues. The role encompasses incident triage, ticket processing, and first-contact resolution within a contingent, full-time framework.

The candidate should hold an active Secret clearance and Security+ CE certification, with experience in Windows OS and Office 365. A DoD-friendly environment requires compliance and readiness for background checks.

Qualifications

• Security+ CE Certification (IAT Level II) is required.
• Active Secret Clearance is required.
• Experience supporting Windows-based systems and Office 365.

Responsibilities

• Handle calls from a wide array of individuals and triage incidents and requests.
• Process, validate, and triage incidents and requests submitted through the ticketing system.

Skills

Security+ CE Certification

Active Secret Clearance

Tools

Windows OS

Office 365

Job description

Engenix, Inc. seeks an IT Technician near Ft. Eustis to support government systems and aid users with hardware and software issues. The role encompasses incident triage, ticket processing, and first-contact resolution within a contingent, full-time framework.

The candidate should hold an active Secret clearance and Security+ CE certification, with experience in Windows OS and Office 365. A DoD-friendly environment requires compliance and readiness for background checks.