IT Technician - CONTINGENT

Engenix; Newport News (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Engenix, Inc. seeks an IT Technician near Ft. Eustis to support government systems and aid users with hardware and software issues. The role encompasses incident triage, ticket processing, and first-contact resolution within a contingent, full-time framework.

The candidate should hold an active Secret clearance and Security+ CE certification, with experience in Windows OS and Office 365. A DoD-friendly environment requires compliance and readiness for background checks.

Qualifications

• Security+ CE Certification (IAT Level II) is required.
• Active Secret Clearance is required.
• Experience supporting Windows-based systems and Office 365.

Responsibilities

• Handle calls from a wide array of individuals and triage incidents and requests.
• Process, validate, and triage incidents and requests submitted through the ticketing system.

Skills

Security+ CE Certification

Active Secret Clearance

Tools

Windows OS

Office 365

Job description

Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Affimative Action Employer.

IT Technician - Ft. Eustis Full Time CONTINGENT

Job Description

Handle calls from a wide array of individuals, from students to VIPs.

Answer, validate, and triage incoming phone-in Incidents and Requests.

Process, validate, and triage Incidents and requests submitted through the ticketing system.

Review and validate ticket information.

Routing and escalating tickets to appropriate support teams.

Identifying and performing First Contact Resolution tickets.

Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software

Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software

Configuration, setup, maintenance, and troubleshooting of the Client's computer systems, hardware, and software.

Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices

Provide technical support to printers and other MFP devices.

Images devices using PXE to support new and current equipment.

Requirements

• Security+ CE Certification (IAT Level II)
• Active Secret Clearance

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website, you can request reasonable accommodations by sending an email to [e-mail]. Thanks for your interest in Engenix, Inc.

Candidates applying for this job must be authorized to work for any employer in the US, independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in the candidate being ineligible for this position.