AV Technician - CONTINGENT

Engenix, Inc; Newport News (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Engenix, Inc. is seeking an AV Technician to provide on-site AV/VTC support at Ft. Eustis, VA.

The role involves Cisco-based conferencing, Microsoft Teams, and Skype for Business across multiple rooms. The candidate will perform setup, troubleshooting, maintenance, and training on VTC equipment, while ensuring minimal downtime and high service levels. Responsibilities include managing firmware updates, working with Windows systems, coordinating with the ticketing system, and producing regular

Qualifications

• Experience in audio/visual tech supported environments.
• Strong customer service and communication skills.
• Familiarity with Windows-based systems and Microsoft Office.

Responsibilities

• Provide on-site AV/VTC support including Cisco-based conferencing and Teams.
• Set up, schedule, troubleshoot, maintain, and replace VTC equipment; provide in-call support and training.
• Troubleshoot hard-down rooms and minimize downtime; resolve issues quickly.
• Update firmware/drivers for Cisco VTC; manage Windows-based systems.
• Support VTC meetings across multiple rooms and monitor ticketing system; prepare status reports.

Skills

AV experience

Microsoft Teams

Customer service

Windows

Office apps

Tools

Cisco VTC systems

Skype for Business

Polycom VTCs

Job description

• Security+ CE Certification (IAT Level II)

Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Affimative Action Employer.

AV Technician - Fulltime Ft. Eustis, VA CONTINGENT

Position Description And Job Duties

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams.
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down"
• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems, and Windows based systems
• Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors video conferencing systems, and Windows based systems
• Managing site inventory and spares with use of database
• Managing/completing quarterly preventative maintenance project and weekly status reports
• Creating /resolving break-fix tickets by monitoring clients ticketing system
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Microsoft Teams conferences on both SIPR and NIPR networks
• Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC's.

Requirements

• Secret Security Clearance
• CTS Certification (must be able to obtain within 6 months of hire)
• Security+ CE Certification (IAT Level II)

Desired

• 2+ years audio/visual experience desired
• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Excellent customer service and written/verbal communication skills.
• Requires knowledge of Microsoft Suite (Outlook, Excel, and Word primarily) and Windows

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website, you can request reasonable accommodations by sending an email to [e-mail]. Thanks for your interest in Engenix, Inc.

Candidates applying for this job must be authorized to work for any employer in the US, independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in the candidate being ineligible for this position.