IT Technical Support Analyst 1/2/3

State of Louisiana; Louisiana (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

The Louisiana Department of Health is seeking a Network Administrator and Systems Support professional to maintain the LAN for the Disability Determinations Services. This role involves monitoring servers, configuring equipment, and coordinating with SSA/LDH/HP for IT support.

A strong baseline in IT principles and proactive problem-solving is essential. The ideal candidate will have IT-related degrees or equivalent experience and will handle hardware troubleshooting, network setup, and

Qualifications

• Three years of experience in information technology, OR
• Six years of full-time work experience in any field plus one year in information technology, OR
• An associate's degree in information technology plus one year of IT experience, OR
• A bachelor’s degree plus one year of information technology experience, OR
• A bachelor’s degree with 24 semester hours in IT/CS/engineering/mathematics/business analytics.

Responsibilities

• Monitor and support system servers, printers, and hardware.
• Install and utilize system tools for tracking and support of system activity.
• Coordinate and communicate with SSA, LDH, and HP support as needed.
• Set up and configure all DDS equipment and networks.
• Provide troubleshooting of hardware problems and analysis to management.
• Initiate and coordinate replacement of obsolete equipment and disposal of network components.
• Design and support databases, spreadsheets, and templates as needed.
• Maintain an inventory database of equipment, users, and network cabling.
• Oversee IT onboarding, termination, and user changes and clearances.

Skills

Adapting to Change

Building and Supporting Teams

Communicating Effectively

Demonstrating Initiative

Displaying Expertise

Displaying Professionalism

Following Policies and Procedures

Learning Actively

Leveraging Technology

Solving Problems

Education

Associate's degree in information technology

Bachelor’s degree + 1 year IT experience

Bachelor’s degree with 24 sem hrs IT/CS/engineering/math/business analytics

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

This position may be filled in the following parishes: East Baton Rouge or Caddo

Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position, you’ll serve as Network Administrator and Systems Support for the Local Area Network (LAN) housed in the Disability Determinations Area Office to provide continual technical support. Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part!

An ideal candidate should possess the following competencies

• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Monitor and provide support for various system servers, printers, and hardware
• Install and utilize system tools as they become available for tracking and support of system activity
• Coordinate and communicate with SSA, LDH, and HP support as needed
• Set up and configure all DDS equipment and networks
• Provide troubleshooting of hardware problems and provide analysis of findings to management
• Initiate and coordinate replacement of obsolete equipment and disposal of network components
• Design and support special databases, spreadsheets, and templates as needed
• Maintain a current inventory database of all equipment, users, and network cabling
• Complete oversight of new hire, termination, and user change IT activities by ensuring all equipment and clearances are received, and all steps have been taken.

Position-Specific Details

Location: Disability Determination Services / State Office / East Baton Rouge Parish/Caddo Parish

Appointment Type:This position may be filled as aProbationary appointment.

Cost Center:3071200100

Position Number(s): 50689947

Career Progression: This position may be filled as an IT Technical Support Analyst1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. Your conditional job offer and access to the Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works and Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.