PROGRAM SPECIALIST-SOCIAL SERVICES

LDH-Medical Vendor Administration; Baton Rouge (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Louisiana Department of Health is seeking a qualified professional to join the Eligibility Field Operations team in Baton Rouge. The role focuses on resolving high-level phone software issues, providing end-user support, and ensuring timely communication of program policies and updates.

You will collaborate with internal teams, identify training needs, and maintain seamless operations through effective reporting and technical support.

Qualifications

• Five years of experience in administrative services, public health, social services, or health services, OR
• Six years of full-time experience in any field plus two years of relevant admin/public health experience, OR
• Bachelor’s degree plus two years in admin/public health, social services, or health services, OR
• Advanced degree in a related field plus one year in admin/public health, social services, or health services.

Responsibilities

• Processes and resolves high-level phone software support tickets in a timely manner.
• Provides technical support and troubleshooting to end-users of phone platforms and related software.
• Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and resolution.
• Researches, interprets, and communicates program policies, procedures, and updates to stakeholders.
• Identifies training and resource needs to support system functionality and efficiency.
• Maintains records, prepares reports, and conducts correspondence related to program activities.
• Monitors system outages and issues and reports findings to leadership for follow-up.

Skills

Accepting Direction

Team Building

Testing & Troubleshooting

Education

5+ years in admin services / public health / social services / health services

6 years full-time in any field + 2 years in relevant admin/public health roles

Bachelor's degree + 2 years in relevant fields

Advanced degree in social science / public health / counseling / social work / rehab / business / health administration / JD + 1 year in admin

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join a fast-paced and technology-driven team where your problem-solving skills and technical expertise make a direct impact on daily operations and customer support. In this role, you’ll serve as a key resource for resolving high-level phone software issues, supporting end-users, tracking system performance, and ensuring timely communication of program policies and updates. You’ll collaborate with internal teams, identify training and resource needs, and help maintain seamless operations through effective reporting and technical support. If you enjoy troubleshooting, working with technology, and providing exceptional service, this is an exciting opportunity to grow your career and make a difference.

Qualifications

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Testing and Troubleshooting: The ability to systematically analyze, diagnose, and resolve problems that arise within a system, device, or software.
• Five years of experience in administrative services, public health, social services, or health services; OR
• Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR
• A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR
• An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Processes and resolves high-level phone software support tickets and technical issues in a timely manner.
• Provides technical support and troubleshooting assistance to end-users of phone platforms and related software systems.
• Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and problem resolution.
• Researches, interprets, and communicates program policies, procedures, and updates to internal and external stakeholders.
• Identifies training and resource needs to support system functionality, user performance, and operational efficiency.
• Maintains accurate records, prepares reports, and conducts correspondence related to assigned program activities and system operations.
• Monitors and tracks system outages, service disruptions, and technical issues and reports findings to leadership for follow-up and resolution.

Position-Specific Details

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: Probational, Job Appointment, Promotional or Detail appointment of a current classified LDH employee.

Cost Center: 305-2050400

Position Number(s): 50689319

Contact Information

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.