Administrative Program Specialist A

LDH-Office of Secretary; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Louisiana Department of Health in Baton Rouge is recruiting for an Administrative Services position within the Health Standards Section. The role focuses on processing licensing and certification activities for care programs and maintaining compliant records.

You will serve as the primary contact for program providers, verify documentation, manage multiple tasks, and support program operations including data entry and billing. A competitive public-sector salary is offered with benefits.

Qualifications

• Three years of experience in administrative services, OR six years of full-time work experience in any field, OR a bachelor's degree.

Responsibilities

• Processes and manages licensing and certification activities for long-term and non-long-term care programs within the Health Standards Section.
• Reviews and processes monthly renewals, key personnel changes, bed and capacity changes, facility licenses, correspondence, and initial and renewal licensing and certification packets.
• Maintains accurate licensing and certification records, logs, and databases, ensuring all actions and facility information are properly documented and tracked.
• Serves as the primary point of contact for program providers, responding to inquiries and providing guidance regarding licensing and certification requirements and procedures.
• Reviews and verifies required documentation from digital and physical sources to ensure compliance with applicable state and federal laws, regulations, policies, guidelines, and established timelines.
• Prioritizes and manages multiple administrative tasks while maintaining accuracy, meeting deadlines, and ensuring licensing and certification processes are completed efficiently.
• Provides administrative support for program operations, including responding to correspondence, maintaining files, entering data, and billing and collecting applicable fees.

Skills

Accepting Direction

Accountability

Policies & Procedures

Adaptability

Effective Communication

Professionalism

Customer Focus

Time Management

Training Others

Financial Information

Education

Bachelor's degree

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Help Protect Louisiana's Healthcare Standards! Join the Louisiana Department of Health's Health Standards Section and play a vital role in protecting the health, safety, and well-being of Louisiana residents. You'll contribute to the statewide oversight of more than 8,500 licensed and certified healthcare facilities, helping ensure quality healthcare services are delivered in safe, compliant, and qualified environments. If you're ready to make a meaningful impact on healthcare quality across Louisiana, bring your expertise to LDH!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
• Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Processes and manages licensing and certification activities for long-term and non-long-term care programs within the Health Standards Section.
• Reviews and processes monthly renewals, key personnel changes, bed and capacity changes, facility licenses, correspondence, and initial and renewal licensing and certification packets.
• Maintains accurate licensing and certification records, logs, and databases, ensuring all actions and facility information are properly documented and tracked.
• Serves as the primary point of contact for program providers, responding to inquiries and providing guidance regarding licensing and certification requirements and procedures.
• Reviews and verifies required documentation from digital and physical sources to ensure compliance with applicable state and federal laws, regulations, policies, guidelines, and established timelines.
• Prioritizes and manages multiple administrative tasks while maintaining accuracy, meeting deadlines, and ensuring licensing and certification processes are completed efficiently.
• Provides administrative support for program operations, including responding to correspondence, maintaining files, entering data, and billing and collecting applicable fees.

Position-Specific Details:

Location: Office of the Secretary / Health Standards / East Baton Rouge Parish

Appointment Type: This position will be filled as aProbationary appointment

Cost Center: 3071040205

Position Number(s): 50590029

Contact Information:

Deanda Thymes

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.