IT Technical Support Analyst 1-3

State of Louisiana; Houma (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

South Central Louisiana Human Service Authority (SCLHSA) seeks an IT Technical Support Analyst 1-3 to deliver technical support, troubleshoot issues, and ensure reliable IT resources for the community services team in Louisiana.

The role involves managing deskside support, collaborating with multiple departments, and contributing to mission-driven technology operations in Laplace or Houma locations.

Qualifications

• Must meet one of the education/experience combinations listed.
• Alternative substitutions and certifications may be accepted at hire.
• Experience in IT support and government or enterprise environments is a plus.
• Ability to follow policies and procedures and work with cross-functional teams.

Responsibilities

• Coordinate with stakeholders to design, develop, install, and test in-house software packages.
• Provide technical support for Windows OS, Office, Outlook, and antivirus software; develop standards and procedures.
• Troubleshoot deskside computers and replace hardware as needed.
• Serve as lead worker, train staff and contractors on new and existing software.

Education

Three years IT experience

Six years full-time experience or equivalent

Associate's degree in information technology + 1 year IT experience

Bachelor’s degree + 1 year IT experience

Bachelor’s degree + 24 semester hours in IT/CS/ENG/Math/Business Analytics

Experience substitution: 30 semester hours = 1 year

Certifications may substitute for education/experience

Job description

Helping people, changing lives through education, prevention, intervention, and treatment in an effort to enhance quality of life.

Join a dedicated team committed to improving lives across South Central Louisiana. SCLHSA is seeking a compassionate and experienced IT Technical Support Analyst 1-3to provide technical support, troubleshoot technology issues, and help ensure our team has the reliable IT resources they need to serve our communities effectively.

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting others, and contributing to a mission-driven organization. You’ll play an important role in maintaining efficient technology operations while working in a collaborative and supportive environment.

If you're ready to take the next step in your career and help shape the future of human services in our region, we want to hear from you.

Qualifications

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an IT Technical Support Analyst 1-3, the incumbent will:

• Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for the design, development, installation, and testing of in-house software packages.
• Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
• Troubleshoot deskside computers, plus replace broken parts as needed.
• Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Position-Specific Details:

Location: This position is located at SCLHSA's River Parishes Behavioral Health Clinic, located in Laplace, LA. OR SCLHSA’s Administration Office located in Houma, LA. Position may include travel to other SCLHSA locations.
Appointment Type: This vacancy is being announced as a Classified Position and will be filled as a Probationary Appointment.
Compensation:The actual starting salary depends on the education and experience of the selected applicant.

Career Progression Group (CPG):This position participates in a CPG and may be filled as an IT Tech Support Analyst 1, 2, or 3 level, at which the vacancy is filled be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Please click on the link to learn more about each job level:

IT Technical Support Analyst 1

IT Technical Support Analyst 2

IT Technical Support Analyst 3

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.