IT Technical Support Analyst 1/2/3

State of Louisiana

Baton Rouge (LA)

On-site

USD 65,000 - 90,000

Full time

6 hours ago

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Job summary

Louisiana Department of Health in Baton Rouge seeks a Network Administrator to support the Disability Determinations Services LAN. The role entails maintaining servers, printers, and network gear, configuring equipment, and coordinating with SSA, LDH, and HP for service continuity.

The successful candidate will monitor systems, manage inventory, and assist with deployment and problem resolution in a public-sector environment.

Qualifications

Three years of information technology experience or equivalent combinations of education and experience as described in the minimum qualifications.

Responsibilities

Monitor and provide support for various system servers, printers, and hardware.
Install and utilize system tools for tracking and support of system activity.
Coordinate and communicate with SSA, LDH, and HP support as needed.
Set up and configure all DDS equipment and networks.
Provide troubleshooting of hardware problems and provide analysis of findings to management.
Initiate and coordinate replacement of obsolete equipment and disposal of network components.
Design and support databases, spreadsheets, and templates as needed.
Maintain a current inventory database of all equipment, users, and network cabling.
Oversee IT activities during new hires, terminations, and user changes with necessary clearances.

Skills

LAN administration

Hardware troubleshooting

Network monitoring

Coordinate with SSA/LDH/HP

Inventory management

Education

Bachelor’s degree in information technology

Associate’s degree in information technology

IT-related coursework substitution for experience

Tools

System management tools

IT documentation tools

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

This position may be filled in the following parishes: East Baton Rouge or Caddo

Job Overview

Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position, you’ll serve as Network Administrator and Systems Support for the Local Area Network (LAN) housed in the Disability Determinations Area Office to provide continual technical support. Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part!

Ideal Candidate Competencies

Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work toward achieving a common goal.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Minimum Qualifications

Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor’s degree plus one year of experience in information technology.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Monitor and provide support for various system servers, printers, and hardware
Install and utilize system tools as they become available for tracking and support of system activity
Coordinate and communicate with SSA, LDH, and HP support as needed
Set up and configure all DDS equipment and networks
Provide troubleshooting of hardware problems and provide analysis of findings to management
Initiate and coordinate replacement of obsolete equipment and disposal of network components
Design and support special databases, spreadsheets, and templates as needed
Maintain a current inventory database of all equipment, users, and network cabling
Complete oversight of new hire, termination, and user change IT activities by ensuring all equipment and clearances are received, and all steps have been taken.

Position-Specific Details

Location: Disability Determination Services / State Office / East Baton Rouge Parish/Caddo Parish
Appointment Type: This position may be filled as a Probationary appointment.
Cost Center: 3071200100
Position Number(s): 50689947
Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Contact Information

Amber Stewart

Amber.Stewart@ssa.gov

LA Department of Health (LDH)

Disability Determinations Services

225-342-2230

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works and Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others

If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university below. If you answered "no", type N/A. Example: CSC 1350 - Computer Science I - 3 hrs - LSU

BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?

I avoid teamwork, create conflict, or don’t contribute.
I contribute to team efforts with encouragement and guidance.
I work well with others, contribute consistently, and support the team.
I unite teams, build trust, and help others work through conflict.

BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

DE: Displaying Expertise - How well do you apply subject‑matter expertise to solve problems, share insights, and communicate effectively with others?

I struggle to explain basic concepts, apply subject‑matter knowledge, or share accurate information.
I apply subject‑matter knowledge in typical situations and communicate clearly with some guidance or support.
I use my subject‑matter expertise to solve problems, explain concepts clearly, and tailor communication to different audiences.
I demonstrate deep subject‑matter expertise, explain complex topics with clarity, and provide strategic insights that support broader goals.

DE: Displaying Expertise - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

LT: Leveraging Technology - How do you use technology to improve your work and support others?

I struggle to use technology effectively and rely on outdated or manual processes.
I use basic tools, but I often miss opportunities to improve efficiency or solve problems with technology.
I use technology to improve workflows, manage tasks, and collaborate effectively.
I lead tech adoption, streamline processes, and help others build confidence with digital tools.

LT: Leveraging Technology - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

SP: Solving Problems - How do you approach challenges and work toward effective solutions?

I focus on surface issues, miss root causes, or struggle to follow through on solutions.
I gather some information, but my solutions may not be fully thought through or feasible.
I analyze problems thoroughly, identify root causes, and follow through with realistic, adaptable solutions.
I anticipate and solve complex problems, develop innovative solutions, and improve systems based on outcomes and feedback.

SP: Solving Problems - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.