IT Technical Specialist II — Advanced Desktop & IT Support

Safran Group; Gainesville (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays

401K with employer match

Tuition assistance

Professional development

Job summary

Safran Seats in Gainesville, Texas, seeks an IT Technical Specialist II to troubleshoot complex hardware and software issues, and to manage deployment timelines. You will act as a subject matter expert for IT processes, monitor onboarding/offboarding, and support a 2,000–3,000 node environment.

The role requires strong Windows 10, MS product knowledge, and experience with deployment images, VBScript, and PowerShell.

Qualifications

• Bachelor's in IT or related field required
• Alternative: Associate in IT plus 3+ years IT experience
• 6+ years IT exp can replace degree
• Strong knowledge of Windows 10 and MS products

Responsibilities

• Troubleshoots complex computer, peripheral, or software/hardware issues
• Act as SME for IT processes and guidelines
• Monitor onboarding/offboarding and deployment delivery timelines
• Manage ticket queue and coordinate with Global Service Desk
• Develops deployment scripts to improve IT services
• Maintain IT inventory accuracy and document technical notes
• Mentor junior technicians and interns

Skills

CompTIA A+ Certification

CompTIA Network+ Certification

Remote support experience

VPN troubleshooting

Windows 10 + MS Office proficiency

Education

Bachelor's Degree in Information Technology

Associate's Degree in Information Technology + 3 years IT experience

6+ years IT experience in lieu of degree

Tools

VBScript

PowerShell

Deployment imaging

Remote support tools

Job description

Safran Seats in Gainesville, Texas, seeks an IT Technical Specialist II to troubleshoot complex hardware and software issues, and to manage deployment timelines. You will act as a subject matter expert for IT processes, monitor onboarding/offboarding, and support a 2,000–3,000 node environment.

The role requires strong Windows 10, MS product knowledge, and experience with deployment images, VBScript, and PowerShell.