IT Technical Specialist II — Advanced Desktop & IT Support

Safran Group

Gainesville (TX)

On-site

USD 70,000 - 100,000

Full time

5 days ago
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Benefits offered by this job

Competitive salary
Paid holidays
401K with employer match
Tuition assistance
Professional development

Job summary

Safran Seats in Gainesville, Texas, seeks an IT Technical Specialist II to troubleshoot complex hardware and software issues, and to manage deployment timelines. You will act as a subject matter expert for IT processes, monitor onboarding/offboarding, and support a 2,000–3,000 node environment.

The role requires strong Windows 10, MS product knowledge, and experience with deployment images, VBScript, and PowerShell.

Qualifications

  • Bachelor's in IT or related field required
  • Alternative: Associate in IT plus 3+ years IT experience
  • 6+ years IT exp can replace degree
  • Strong knowledge of Windows 10 and MS products

Responsibilities

  • Troubleshoots complex computer, peripheral, or software/hardware issues
  • Act as SME for IT processes and guidelines
  • Monitor onboarding/offboarding and deployment delivery timelines
  • Manage ticket queue and coordinate with Global Service Desk
  • Develops deployment scripts to improve IT services
  • Maintain IT inventory accuracy and document technical notes
  • Mentor junior technicians and interns

Skills

CompTIA A+ Certification
CompTIA Network+ Certification
Remote support experience
VPN troubleshooting
Windows 10 + MS Office proficiency

Education

Bachelor's Degree in Information Technology
Associate's Degree in Information Technology + 3 years IT experience
6+ years IT experience in lieu of degree

Tools

VBScript
PowerShell
Deployment imaging
Remote support tools

Job description

Safran Seats in Gainesville, Texas, seeks an IT Technical Specialist II to troubleshoot complex hardware and software issues, and to manage deployment timelines. You will act as a subject matter expert for IT processes, monitor onboarding/offboarding, and support a 2,000–3,000 node environment.

The role requires strong Windows 10, MS product knowledge, and experience with deployment images, VBScript, and PowerShell.

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