IT Support Specialist

GA Telesis, LLC; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

GA Telesis is seeking an IT Support Specialist based in Fort Lauderdale, FL, reporting to the Director of Information Technology. The role focuses on enabling employees to use technology efficiently and safely to achieve business goals. This is a career-path opportunity within administration or development, with eligibility reflecting U.S.

requirements. The candidate will support hardware, software, and system operations, collaborate with teams, and escalate major hardware issues as needed.

Qualifications

• Bachelor's degree or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
• Must possess professional demeanor and composure to provide exceptional support.
• Demonstrate strong ability to communicate and collaborate with other team members.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP, a plus.

Responsibilities

• Support service personnel in installation of hardware and peripheral components on user's premises.
• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computers.
• Verify efficient and effective system operation through commands, observation, and feedback.
• Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.
• Respond to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
• Coordinate activities with helpdesk, network services, or other information systems groups.
• Refer major hardware problems to service personnel for correction.

Skills

Office 365

Windows

Communication

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Quantum ERP

Job description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team, this position supports the company and its employees in the efficient, safe, and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Fort Lauderdale, FL.
**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

• Support service personnel in installation of hardware and peripheral components (monitors, keyboards, printers, and disk drives) on user's premises.
• Loadspecified software packages, such as operating systems, word processing, or spreadsheet programs into computers.
• Verify efficient and effective system operation through commands, observation, and feedback.
• Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.
• Respondto client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Coordinateactivities with helpdesk, network services, or other information systems groups.
• Refermajor hardware problems to service personnel for correction.

Qualifications:

• Bachelor's degree, or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
• Must possess professional demeanor and composure to provide exceptional support.
• Demonstrate strong ability to communicate and collaborate with other team members.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP,a plus.