Technical Support Specialist

TriOptus; California; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Mid-Senior level IT professional to provide hands-on technical support and manage IT projects. This role involves implementing a wide range of IT equipment, troubleshooting hardware issues, and mentoring users on technology use. The ideal candidate will possess strong analytical skills and excellent communication abilities, as they will interact with associates and executives alike. Join a dynamic team where you can contribute to improving organizational performance and drive technology initiatives forward in a supportive environment.

Qualifications

• Must have excellent communication skills and an executive presence.
• Strong analytical, math, and reasoning skills are essential.

Responsibilities

• Provides advanced technical support and logs incidents and requests.
• Acts as facility lead on technical project implementations.

Skills

Technical Support

Communication Skills

Analytical Skills

Customer Orientation

Multi-tasking

Tools

Windows 10

Windows 11

SCCM

Jabber

Citrix

MS Office

Job description

Project-based IT work that implements a broad range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.

Provides advanced, hands-on technical support as escalated from Service Desk.

Communicates and escalates incidents and requests. Logs and tracks incidents and requests; reviews incidents and requests. Investigates hardware problems and performs minor system hardware and communication connection repairs. Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction or real estate moves. Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.

Aids and trains users on proper use of technology. Mentors and/or collaborates with other Technical Analysts and other members of GTS.

Participates in facility-based IT project planning and budgeting, as needed. Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved.

Adheres to and supports GTS standards, policies, and procedures. Performs other duties as assigned.

Core Technology: Windows 10 and Windows 11, SCCM, Jabber, Citrix, Network wireless and wired, HP laptops, docking stations.

Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.

Demonstrates broad knowledge of technology and solutions. Proactively manages resources and priorities workload. Demonstrated ability to multi-task.

Possesses strong analytical skills. Demonstrated customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Demonstrated proficiency in MS Office applications.

Provides onsite technology support on projects. Must be able to drive to assigned sites to complete work.

Seniority Level

Mid-Senior level

Employment Type

Temporary

Job Function

Information Technology

Industries

Staffing and Recruiting