IT Support Specialist

GA Telesis; Medley (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

GA Telesis in Medley, FL, is seeking an IT Support Specialist to support employees in the effective use of technology. Responsibilities include installing hardware, loading software packages, and diagnosing system issues. Qualifications include a Bachelor's degree or relevant experience, proficiency in Office 365, and strong communication skills. This role provides a valuable career path in administration or development and requires U.S. citizenship or residency.

Qualifications

• Bachelor's degree or a combination of education with 1-2 years of relevant experience in a global organization.
• Professional demeanor required to provide exceptional support.
• Strong ability to communicate and collaborate within teams.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP is a plus.

Responsibilities

• Support the installation of hardware and peripheral components.
• Load specified software packages into computers.
• Verify efficient system operation through observation and feedback.
• Provide instructions on appropriate use and maintenance of equipment.
• Respond to client inquiries concerning systems operation.
• Coordinate activities with helpdesk and other information systems groups.
• Refer major hardware issues to service personnel.

Skills

Communication

Collaboration

Office 365

Microsoft Windows

Education

Bachelor's degree or relevant experience

Tools

Quantum ERP

Job description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.

Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team, this position supports the company and its employees in the efficient, safe, and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Medley, FL.

Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities

• Support service personnel in installation of hardware and peripheral components (monitors, keyboards, printers, and disk drives) on user's premises.
• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.
• Verify efficient and effective system operation through commands, observation, and feedback.
• Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.
• Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Coordinate activities with help-desk, network services, or other information systems groups.
• Refer major hardware problems to service personnel for correction.

Qualifications

• Bachelor's degree, or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
• Must possess professional demeanor and composure to provide exceptional support.
• Demonstrate strong ability to communicate and collaborate with other team members.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP, a plus.