IT Technical Analyst — Multi-Plant MSP Support (Travel)

Alava Consulting, LLC.; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Alava Consulting, LLC. is seeking an IT Technical Analyst to support multiple plants in the New York, NY area, with weekly travel to various plant sites. The role requires experience in MSP environments and collaboration with the Houston home office for plant support.

You will handle IT infrastructure tasks across networks, servers, and end-user devices, including backups, patches, and application support for tools like PI, GADS, and CEMS.

Qualifications

• Experience in IT infrastructure support including network, server, and workstation.
• Experience troubleshooting and configuring networking equipment (Cisco, Fortinet).
• Experience configuring and supporting VMware environments.
• Experience troubleshooting Windows servers within virtual environments.

Responsibilities

• IT infrastructure support including network, server, and workstation for the business side of power plants.
• Troubleshoot and configure networking equipment including Cisco and Fortinet.
• Configure and support VMware.
• Troubleshoot, configure, and support Windows servers within the virtual environment.
• Troubleshoot, configure, and support Windows workstations of desktops and laptops with focus on the clients using them.
• Application support on end user machines (PI, GADS, CEMS, etc.).
• Maintaining backups for multiple facilities
• Maintain patching schedules for all equipment
• Propose new IT infrastructure projects for plant management
• Perform any other IT duties as instructed by supervisor

Skills

IT infrastructure

Network support

Server management

Windows workstations

End-user support

MSP experience

Troubleshooting

Tools

Cisco

Fortinet

VMware

Job description

Alava Consulting, LLC. is seeking an IT Technical Analyst to support multiple plants in the New York, NY area, with weekly travel to various plant sites. The role requires experience in MSP environments and collaboration with the Houston home office for plant support.

You will handle IT infrastructure tasks across networks, servers, and end-user devices, including backups, patches, and application support for tools like PI, GADS, and CEMS.