IT Support Analyst

Eleven Recruiting; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Eleven Recruiting is assisting a client, an investment firm, in New York, NY, to hire an IT Support Analyst. The role covers on-site infrastructure support, first-line to second-line technical help, and hands-on hardware/software administration.

You will work with Windows 10/11, Office 365, VMware, SharePoint, and conferencing tools, providing seamless user support across multiple offices. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in computer science or engineering preferred.
• Authorized to work in the United States.
• Willing to work extended hours as directed by management.
• Strong problem solving and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Support core IT infrastructure in the New York office.
• Be first point of contact for LA staff via phone, in person, email or helpdesk.
• Provide Level 1/2 support for hardware and software (VMware, Windows, Office, SharePoint, Adobe, WebEx).
• Offer remote support for offices in Los Angeles, New York, Asia and London during Dallas hours.
• Assist in setup of desktops, laptops, network devices, and conferencing equipment.

Skills

Problem solving

Troubleshooting

Communication

Independent work

Time management

Education

Bachelor's degree in CS or Engineering

Tools

VMware

VSphere

Windows 10/11

Office 365/Office 2021

SharePoint

Cisco WebEx/Teams/Zoom

Job description

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.

Our client, an investment firm, is seeking an IT Support Analyst to join their team in New York, NY!

Responsibilities

• Support the core IT infrastructure in the New York office.
• Initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, or via email and/or through the helpdesk ticketing system.
• Provide remote support for our Los Angeles, New York, Asia and London offices during Dallas business hours.
• Provide Level 1/Level 2 support for hardware (desktops, laptops, mobile, printers, copiers, scanners, faxes, phones) and software systems (VMWare, Windows, Microsoft Office, SharePoint, Adobe, WebEx, etc.).
• Potential support for high-touch devices such as senior executive home offices and personal technology.
• Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment).
• Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, M365 Admin Center and VSphere.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft).
• Evaluate new hardware and software technologies for use in the office and remotely.
• Provide troubleshooting assistance for a complex telecommunications environment.
• Build and deploy physical desktops, virtual machines, laptops, and mobile devices.
• Support office moves/adds/changes.
• Assist in the setup and support of audio/visual conferencing equipment.
• Provide other on-call responsibilities, duties or special projects as assigned by management.

Qualifications

• Bachelor’s degree (computer science or engineering discipline is preferred).
• All applicants must be authorized to work in the United States.
• Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management.
• Strong problem solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Task oriented individual, capable of taking ownership of projects and complete within deadlines.
• Ability to work independently and collaboratively.
• Ability to prioritize and work on multiple projects.
• Ability to work well under pressure while keeping a professional demeanor.
• Ability to support very demanding end users and critical technologies.
• Excellent organizational and time/task management skills.
• Proficient in Windows 10/11 and Office 2021/365.

Additional Skills

• Exposure to ticketing systems.
• Basic networking knowledge.
• Security minded experience.
• Exposure to VMware Administration (VSphere and VMView).
• Exposure to Cisco WebEx, Microsoft Teams, Zoom and other collaboration tools.
• Demonstrated capacity for project planning and documentation.
• Exposure to Cisco Telecommunication Systems.
• Certifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA).