IT Systems Technician - Onsite Support & Deployments

Integris; Athens (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Minimum 4 Weeks of PTO

Birthday PTO

Paid Holidays

Paid Time Off for Volunteering

Short-Term and Long-Term Disability

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Systems Technician to provide frontline IT support for end-user issues, including PC, printer, and Windows app problems, serving as the initial contact via email or client portal. The role requires onsite work a minimum of two days per week.

Education includes A+ and/or O365 Fundamentals with HS Diploma and at least 1 year of service-related experience; familiarity with Datto RMM, Halo ITSM, BeyondTrust, and CrowdStrike is preferred.

Qualifications

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.

Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Skills

A+ Certification

O365 Fundamentals

Windows troubleshooting

Driver's license

Education

High School Diploma/GED

Tools

Datto RMM

Halo ITSM

BeyondTrust

CrowdStrike

Job description

Integris is seeking a Systems Technician to provide frontline IT support for end-user issues, including PC, printer, and Windows app problems, serving as the initial contact via email or client portal. The role requires onsite work a minimum of two days per week.

Education includes A+ and/or O365 Fundamentals with HS Diploma and at least 1 year of service-related experience; familiarity with Datto RMM, Halo ITSM, BeyondTrust, and CrowdStrike is preferred.