Systems Technician

Integris; Athens (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Minimum 4 Weeks of PTO

Birthday PTO

Paid Holidays

Paid Time Off for Volunteering

Short-Term and Long-Term Disability

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Systems Technician to provide frontline IT support for end-user issues, including PC, printer, and Windows app problems, serving as the initial contact via email or client portal. The role requires onsite work a minimum of two days per week.

Education includes A+ and/or O365 Fundamentals with HS Diploma and at least 1 year of service-related experience; familiarity with Datto RMM, Halo ITSM, BeyondTrust, and CrowdStrike is preferred.

Qualifications

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.

Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Skills

A+ Certification

O365 Fundamentals

Windows troubleshooting

Driver's license

Education

High School Diploma/GED

Tools

Datto RMM

Halo ITSM

BeyondTrust

CrowdStrike

Job description

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first.

At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions.

We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you’ll find your place here.

Job Summary

The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field.

Shift: 8-5P, must be able to go onsite minimum two days a week and work in the call queue the remaining days.

Job Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Job Qualifications

Education/Certification Requirements:

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.

Experience Requirements

• Preferably, a minimum of 1 year of service-related experience.
• Basic infrastructure and troubleshooting skills.
• Knowledge of Datto RMM, Halo ITSM, BeyondTrust, and CrowdStrike.
• Valid driver's license required.

At Integris, we value our team members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally, investing in vertical expertise, and building for better.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.