Systems Technician

Integris; Kenosha (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

PTO 4 weeks

Birthday PTO

Paid holidays

Volunteer time off

Short/Long term disability

Life insurance

Supplemental insurance

Employee assistance program

Job summary

Integris is seeking a Systems Technician to provide frontline IT support for end users, covering PC, printer, and Windows applications. You will be the first point of contact via email or client portal, handling inquiries from the service desk or field.

The role requires onsite work at least two days per week and participation in queue support. The candidate should have A+/O365 Fundamentals or equivalent, a high school credential, and ideally 1 year of related experience.

Qualifications

• Possession of A+ and/or O365 Fundamentals or equivalent on the job experience.
• High School Diploma, GED, or equivalent.
• Preferably 1 year of service-related experience.
• Valid driver’s license required.

Responsibilities

• Manage service intake via email and client portal.
• Conduct basic troubleshooting for single-user environments.
• Document troubleshooting activities in the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.
• Shift 8-5, must be onsite at least two days a week and handle queue the other days.

Skills

Troubleshooting

Customer service

Windows

IT support

Education

A+/O365 Fundamentals

High School Diploma

Job description

Are you ready to shape the future of IT Join Integris where integrity meets innovation and people come first At Integris we dont just offer jobs we offer purpose As a nationally recognized Best Places to Work and a leader in future ready managed services were redefining how businesses experience IT Our mission is bold to empower clients and employees alike through secure strategic and scalable technology solutions Were looking for talent that thrives in a culture of clarity trust and relentless execution individuals who believe that IT is not just support but a strategic advantage If youre passionate about innovation driven by impact and ready to grow with a company that puts People First youll find your place here

Job Summary

The role of the Integris Systems Technician ST is responsible for providing frontline technical support for single end user level issues encompassing personal computer printer and Windows application matters The Systems Technician serves as the initial point of contact for client technical assistance managing inquiries received through email or the client portal The ST may execute their responsibilities from the service desk or the field Shift 8 5P must be able to go onsite minimum two days a week and work in the call queue the remaining days

Job Responsibilities

• Manage service intake via email and the client portal
• Conduct basic troubleshooting for non complex issues within single user system environments
• Document troubleshooting activities accurately within the ticketing system
• Support Professional Services with client onsite deployment as needed
• Adhere to established client support documentation
• Shift 8 5P must be able to go onsite minimum two days a week and work in the call queue the remaining days

Education & Certification Requirements

• Possession of A andor O365 Fundamentals or obtainment of A andor O365 Fundamental or equivalent on the job experience
• High School Diploma GED or equivalent qualification

Experience Requirements

• Preferably a minimum of 1 year of service related experience
• Basic infrastructure and troubleshooting skills
• Valid drivers license required

Benefits

• Medical Dental and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off PTO
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short Term and Long Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Equal Opportunity Statement

Integris is an equal opportunity employer committed to diversity and inclusion

All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws