IT Systems & Support Technician I

ilani, Inc.

Ridgefield (WA)

Hybrid

USD 55,000 - 75,000

Full time

14 days+
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Job summary

ilani, Inc. in Ridgefield, Washington, is seeking a Technical Services Specialist I to support and troubleshoot our in-house IT systems, covering PC hardware, software, network and telecommunications.

You will work with multiple departments to maintain reliable technology services and document procedures. The role requires strong problem-solving, Windows operating systems proficiency, and excellent communication to assist team members and escalate issues as needed.

Qualifications

  • 2+ years in IT customer service or client tech role
  • Associate degree or higher in IS/CS/Engineering/Business
  • Weekend/evening shifts and flexible hours
  • Excellent interpersonal and written communication skills
  • Experience supporting MS Office and computer networks

Responsibilities

  • Supports operation of computer network including hardware/software
  • Troubleshoots desktop/computer, peripheral and mobile device problems
  • Writes system documentation and SOPs for installations and maintenance
  • Maintains and updates service desk ticket system
  • Collaborates with management and vendors on hardware/software solutions

Skills

Troubleshooting
Interpersonal skills
Windows OS
Customer service
Communication
Team environment

Education

Associate degree in Information Systems/CS/Engineering/Business
High School Diploma or GED

Tools

MS Office
Audio/Visual equipment

Job description

ilani, Inc. in Ridgefield, Washington, is seeking a Technical Services Specialist I to support and troubleshoot our in-house IT systems, covering PC hardware, software, network and telecommunications.

You will work with multiple departments to maintain reliable technology services and document procedures. The role requires strong problem-solving, Windows operating systems proficiency, and excellent communication to assist team members and escalate issues as needed.

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