IT Systems & Support Technician I

ilani, Inc.; Ridgefield (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ilani, Inc. in Ridgefield, Washington, is seeking a Technical Services Specialist I to support and troubleshoot our in-house IT systems, covering PC hardware, software, network and telecommunications.

You will work with multiple departments to maintain reliable technology services and document procedures. The role requires strong problem-solving, Windows operating systems proficiency, and excellent communication to assist team members and escalate issues as needed.

Qualifications

• 2+ years in IT customer service or client tech role
• Associate degree or higher in IS/CS/Engineering/Business
• Weekend/evening shifts and flexible hours
• Excellent interpersonal and written communication skills
• Experience supporting MS Office and computer networks

Responsibilities

• Supports operation of computer network including hardware/software
• Troubleshoots desktop/computer, peripheral and mobile device problems
• Writes system documentation and SOPs for installations and maintenance
• Maintains and updates service desk ticket system
• Collaborates with management and vendors on hardware/software solutions

Skills

Troubleshooting

Interpersonal skills

Windows OS

Customer service

Communication

Team environment

Education

Associate degree in Information Systems/CS/Engineering/Business

High School Diploma or GED

Tools

MS Office

Audio/Visual equipment

Job description

ilani, Inc. in Ridgefield, Washington, is seeking a Technical Services Specialist I to support and troubleshoot our in-house IT systems, covering PC hardware, software, network and telecommunications.

You will work with multiple departments to maintain reliable technology services and document procedures. The role requires strong problem-solving, Windows operating systems proficiency, and excellent communication to assist team members and escalate issues as needed.