IT Support Specialist I – 24/7 Desktop & Network

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 60,000 - 76,000; Full time

Job summary

The Technical Services Specialist I at ilani on the Cowlitz Reservation in Ridgefield, WA, provides daily troubleshooting of PC hardware, software, network, and telecommunications to keep in-house systems running smoothly.

Responsibilities include maintaining the service desk, documenting issues, assisting staff by phone or in person, and coordinating with the Technical Service Manager on hardware/software projects across the organization.

Qualifications

• Associate degree or equivalent IT experience.
• Excellent interpersonal and communication skills.
• Strong troubleshooting abilities and customer service mindset.
• Experience with MS Office and Windows operating systems.

Responsibilities

• Provide daily troubleshooting for PC hardware, software, network, and telecom.
• Maintain and update service desk tickets and SOPs.
• Assist staff by phone or in person with IT issues.

Skills

Interpersonal skills

Troubleshooting

MS Office

Microsoft operating systems

Cisco networking

Audio/Visual equipment

Written and verbal communication

Education

Associate degree in Information Systems / CS / Engineering / Business or related field

Job description

The Technical Services Specialist I at ilani on the Cowlitz Reservation in Ridgefield, WA, provides daily troubleshooting of PC hardware, software, network, and telecommunications to keep in-house systems running smoothly.

Responsibilities include maintaining the service desk, documenting issues, assisting staff by phone or in person, and coordinating with the Technical Service Manager on hardware/software projects across the organization.