IT Support Technician I: Onsite & Remote Helpdesk

Intelligent Technical Solutions; Olympia (WA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per)<

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Supplemental Life Insurance (Employee)

Supplemental Health Plans (Employee)

Job summary

Intelligent Technical Solutions in Olympia, WA seeks a Technician I to deliver onsite and remote IT support, handling system updates, troubleshooting, and service requests while upholding our high standards of IT service.

You will work closely with clients, resolve Windows and Mac OS issues, support Office 365 and Active Directory, and participate in certification initiatives to advance technical skills and service quality.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

Office 365 support

Active Directory

Customer service

Detail-oriented

Tools

Office 365

MS Office

Adobe

Active Directory

backup software

endpoint cybersecurity

mobile device management

Job description

Intelligent Technical Solutions in Olympia, WA seeks a Technician I to deliver onsite and remote IT support, handling system updates, troubleshooting, and service requests while upholding our high standards of IT service.

You will work closely with clients, resolve Windows and Mac OS issues, support Office 365 and Active Directory, and participate in certification initiatives to advance technical skills and service quality.