IT Systems Support Specialist III - Hardware & Software

Oregon CCB# 7 0 5 511 EC Company; Boise (ID); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

401k plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

Paid Holidays & PTO

Employee Assistance Program

Job summary

EC Electric in Boise, Idaho seeks a MIS Systems Support III to deliver exceptional customer service and resolve hardware and software issues across phones, computers, and software programs.

The role requires solid knowledge of hardware and software, strong organizational skills, and a commitment to quality service. Expect responsibilities from troubleshooting to equipment inventory management and LMS updates.

Qualifications

• Ability to perform essential duties satisfactorily.
• Experience supporting hardware and software in a multi-user environment.
• Strong communication and organizational skills.

Responsibilities

• Provide technical support for computer hardware and software, phone systems, network, and operating systems.
• Respond to help desk contacts to quickly resolve issues.
• Perform installs, upgrades, moves, changes to hardware and software, printers, and laptops.
• Read and understand technical specs, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitask to prevent issues and handle immediate needs.
• Assist Senior Systems Engineer with tasks as directed.
• Travel to job sites and branches to perform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Skills

Hardware knowledge

Software knowledge

Customer service

Troubleshooting

Organizational skills

Help desk

Tools

Help desk software

Networking/OS knowledge

Job description

EC Electric in Boise, Idaho seeks a MIS Systems Support III to deliver exceptional customer service and resolve hardware and software issues across phones, computers, and software programs.

The role requires solid knowledge of hardware and software, strong organizational skills, and a commitment to quality service. Expect responsibilities from troubleshooting to equipment inventory management and LMS updates.