MIS Systems Support III

Stryker Corporation; Boise (ID); On-site; Confidential; Full time

Job summary

EC Electric is seeking an MIS Systems Support III to deliver excellent customer service and resolve electronic equipment needs, from phones to computers and software. The role requires hands-on hardware and software knowledge, strong organizational skills, and a focus on quality service across multiple sites.

Responsibilities include deploying and upgrading hardware/software, maintaining equipment databases, updating user guides, and resolving escalated service desk tickets to meet SLA goals.

Qualifications

• Ability to perform each essential duty satisfactorily.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.

Responsibilities

• Provide technical support for computer hardware and software, telephone systems, network, operating systems, and all other technology-based tools.
• Respond to help desk contacts to quickly resolve issues and meet user needs.
• Perform installs, upgrades, moves, changes from workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitask to prevent issues and handle immediate needs.
• Assist Senior Systems Engineer with user maintenance tasks as directed.
• Manage traveling schedule to visit job sites and branches to perform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Skills

Technical support

Hardware knowledge

Software knowledge

Customer service

Organizational skills

Job description

Description

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills. Duties and Responsibilities include the following:

• Provide technical support for computer hardware and software, telephone systems, network, operating systems, and all other things technology-based.
• Respond to the help desk contacts to quickly resolve issues and meet user's needs.
• Perform installs, upgrades, moves, changes from computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitasking to prevent issues and handle immediate needs.
• Perform user maintenance task as directed by the Senior Systems Engineer.
• Manage traveling schedule to visit job sites and branches to preform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Requirements

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary range for this position is $77,000-$97,000 annually.

Opportunity for a discretionary year-end bonus.

401k with a 40% employer match (up to federal limit.)

Please find more information on our compensation package here.

In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

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EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.

Applicants with disabilities may request accommodation to complete the application and selection process. If you require any accommodations, please reach out to Human Resources at [e-mail].

Learn more about our company, visit our website at: www.ecpowerslife.com. CCB# 49737