MIS Systems Support III

EC Electric; Boise (ID); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

Year-end bonus

401k match

Paid holidays

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSAs

EAP

Job summary

EC Electric seeks a MIS Systems Support III to deliver excellent customer service and resolve hardware, software, phones, and other technology needs. This role requires strong technical knowledge of hardware and software, quality service, and excellent organizational skills.

Travel to job sites and branches is expected, with a focus on meeting SLA goals and maintaining accurate equipment records. This full‑time role offers competitive pay, a 401(k) with employer match, and comprehensive benefits

Qualifications

• Strong technical knowledge of hardware and software.
• Ability to respond quickly to help desk requests to meet user needs.
• Experience performing installs, upgrades, moves, and changes to computer hardware and software, printers, and laptops.
• Experience maintaining an accurate database of equipment, repairs, and inventory.

Responsibilities

• Provide technical support for computer hardware and software, telephone systems, networks, operating systems, and other technology-based components.
• Respond to help desk contacts to resolve issues and meet user needs promptly.
• Perform installs, upgrades, moves, or changes to computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitask to prevent issues and handle immediate needs.
• Assist the Senior Systems Engineer and complete tasks as directed.
• Travel to job sites and branches to perform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Job description

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills. Duties and Responsibilities include the following:

• 1. Provide technical support for computer hardware and software, telephone systems, network,operating systems, and all other things technology-based.
• 2. Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
• 3. Perform installs, upgrades, moves, changes from computer workstation hardware and software,printers, and laptops.
• 4. Read and understand technical specifications, drawings, and instructions.
• 5. Maintain an accurate database of equipment, repairs, and inventory.
• 6. Update training and user guides for equipment.
• 7. Multitasking to prevent issues and handle immediate needs.
• 8. Perform user maintenance task as directed by the Senior Systems Engineer.
• 9. Manage traveling schedule to visit job sites and branches to preform projects.
• 10. Resolve tickets escalated on the Service Desk to meet SLA goals.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salaryrangeforthispositionis$77,000-$97,000annually.

Opportunityforadiscretionaryyear-endbonus.

401kwitha40%employermatch(uptofederallimit.)

https://ecpowerslife.com/wp-content/uploads/2026/02/EC-Benefit-Summary-Applicants.pdf

Inadditiontosignificantcareergrowthopportunities,full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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Applicants with disabilities may request accommodation to complete the application and selection process. If you require any accommodations, please reach out to Human Resources at [e-mail].