MIS Systems Support Technician III

EC Electric; Boise (ID); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

Year-end bonus

401k match

Paid holidays

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSAs

EAP

Job summary

EC Electric seeks a MIS Systems Support III to deliver excellent customer service and resolve hardware, software, phones, and other technology needs. This role requires strong technical knowledge of hardware and software, quality service, and excellent organizational skills.

Travel to job sites and branches is expected, with a focus on meeting SLA goals and maintaining accurate equipment records. This full‑time role offers competitive pay, a 401(k) with employer match, and comprehensive benefits

Qualifications

• Strong technical knowledge of hardware and software.
• Ability to respond quickly to help desk requests to meet user needs.
• Experience performing installs, upgrades, moves, and changes to computer hardware and software, printers, and laptops.
• Experience maintaining an accurate database of equipment, repairs, and inventory.

Responsibilities

• Provide technical support for computer hardware and software, telephone systems, networks, operating systems, and other technology-based components.
• Respond to help desk contacts to resolve issues and meet user needs promptly.
• Perform installs, upgrades, moves, or changes to computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitask to prevent issues and handle immediate needs.
• Assist the Senior Systems Engineer and complete tasks as directed.
• Travel to job sites and branches to perform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Job description

EC Electric seeks a MIS Systems Support III to deliver excellent customer service and resolve hardware, software, phones, and other technology needs. This role requires strong technical knowledge of hardware and software, quality service, and excellent organizational skills.

Travel to job sites and branches is expected, with a focus on meeting SLA goals and maintaining accurate equipment records. This full‑time role offers competitive pay, a 401(k) with employer match, and comprehensive benefits